Technical Support

1 Year IT support Package:

Total Support hours: 2 Hours / Month*

Total Free Visits: 1 *

Scope of support:

-Remote support (Via TeamViewer or equivalent)

-Microsoft Windows Update maintenance.

-Microsoft Windows OS maintenance.

-Microsoft Office maintenance.

-Networking maintenance (Software side only).

-Printers maintenance (Software side only).

-Email configuration.

-Security maintenance

-Formatting & reinstalling Windows & other software up to 5 times with no additional charge.

-Synology NAS maintenance support (Software side only).

* Unused hours can carry over to the next month (up to 3 hours max) valid for 4 months. Cost once exceeding the allocated hours is BD 5 per hour.

** Once exceed the free visit or max monthly visit cost is BD 10 per visit + credit from support hours.