Technical Support

1 Year IT support Package: 
Total Support hours: 2 Hours / Month* 
Total Free Visits: 1 * 

Scope of support: 
-Remote support (Via TeamViewer or equivalent) 
-Microsoft Windows Update maintenance. 
-Microsoft Windows OS maintenance. 
-Microsoft Office maintenance. 
-Networking maintenance (Software side only). 
-Printers maintenance (Software side only). 
-Email configuration. 
-Security maintenance 
-Formatting & reinstalling Windows & other software up to 5 times with no additional charge. 
-Synolog NAS maintenance support (Software side only). 

* Unused hours can carry over to the next month (up to 3 hours max) valid for 4 months. Cost once exceeding the allocated hours is BD 5 per hour. 

** Once exceed the free visit or max monthly visit cost is BD 10 per visit + credit from support hours.