We will gather the details of a client and their unit in our Hex repair record. So on our procedure and guidelines upon receiving of the unit of faulty storage like for Hard Drive HDD's or SSD's and even Flash Drives, SD Cards or Mini / Micro SD Cards and etc.
The client or the provider who is responsible for the unit are may going to receive a Service Proposal of Data Recovery after the diagnosis of the case. Here are the content below for your awareness:
SERVICE PROPOSAL
This document with the information below is a presentation of a SERVICE PROPOSAL FOR DATA RECOVERY of the hard drive storage unit shown below, which may be total or partial, as it depends on the technical conditions of the hard drive.
Company Name:
Email Address:
Mobile Number:
Name of the person who provide (Companies details only):
Default Hard Drive:
Model:
Kind of item:
Serial Number:
Capacity:
Cover:
QUOTATION
The Client was previously contacted about the data recovery charges, to carry out the technical procedures for the recovery of the data.
Diagnosis amount: BD 10.00
Final amount: BD
The Final amount relating to labor, replacement of internal components, reprogramming and copying of files.
Note: The Final amount is not included yet for a new hard drive to save the data recovered. The client will provide or purchase from us.
The Diagnosis amount will be used to estimate the technical time, use of equipment and supplies for the start of work in the unit, and will also serve as AUTHORIZATION and APPROVAL of the conditions.
DIAGNOSIS AMOUNT IS NOT REFUNDABLE!
Note: If the client approves the Final amount and the Diagnosis fee will be FREE.
The Final amount will only be charge to the client in case we have a success in copying the data and save it into a new Hard Drives Storage.
CUSTOMER GUIDELINES
Customer or Company:
Recognize that when delivering/sending the unit for a technical laboratory to be carried out in diagnosis, or even there will be a provider of the service and on any responsibility of the unit.
• You authorize the alteration of the internal programming (firmware) and/or programming of the device, being aware that this technical procedure may imply loss of data, functionality or any other warranty existing with the manufacturer.
• You expressly authorize the removal of seals and/or labels that are necessary, including the loss of warranty, for the performance of the work, being aware that this implies the loss of originality, functionality or any other existing warranty.
• You will be committed of making all the possible efforts, within your technical capacity, to attempt to recover, partially or fully, the constant data on the device provided.
• If a DONOR unit is needed, a component will be removed for replacement, or this will be informed to the CUSTOMER, or who will be responsible for the cost, which will be increased to the final value.
• During the 30 days from starting the day of sending the quotation and Non- Approval or No technical possibility of data recovery. The case or device must immediately be collected by CUSTOMER or it may also be safely discarded by PROVIDER.
PERIOD
DEADLINE 7 (seven) business days (except Friday’s and holidays) or Less for:
• Releasing of Data recovered and shift to Customer new Hard drives and this will be possible if the case has minors’ problem only;
• Completion of the mechanical maintenance procedures;
• Completion of the internal programming procedures.
The PERIOD is not included:
• Finalizing the copy of the data, as it depends on the status of the device;
• Unit with Bad Sectors, Hardware and Firmware Problem;
• If you have to purchase a Donor unit, it depends on finding a compatible device on the market.
PROCEDURES:
• The time to complete the diagnosis will depend directly on the reading response condition of the unit (Damage Hard drives) itself, as described in the TIMES item.
• It will be sent to the client the quotation of the data recovery amount.
• Technical diagnosis must be carried out or paid if not approve or no chance for data recovery.
• If the supply unit (Donor) is necessary, it will depend on the supply and market to find a donor with the necessary technical data. For this case the client must to pay 50% from the amount once been approve.
• Once approved by the client, the payment of the final amount must be made upon collection of the new hard drives with data recovered on it.
• The devices used in the recovery process being carried out with success or access to the client's data, will be discarded after the procedure.
• In the event of impossibility of recovering the data, the defective device will be removed and returned to the correct one who provide or to the CUSTOMER.
• This Service Proposal will be sent to the client electronically, and must be responded to with an APPROVED confirmation that the client is aware of the conditions described above.
____________________________________________
Customer:
____________________________________________
Signature:
Date: