Technical Support

Annual IT Support Package

Key Deliverables:

• Remote Support: Instant assistance via TeamViewer/AnyDesk.
• OS & Software Care: Full maintenance for Windows, MS Office, and core business apps.
• Network & Peripherals: Software-level optimization for Routers, Switches, and Printers.
• Email & Communication: Complete setup and troubleshooting for Outlook, POP/IMAP, and mobile device mail synchronization.
• Security First: Regular antivirus updates and system vulnerability patching.
• NAS Management: Dedicated support for Synology NAS environments (Software side only).
• Complimentary Formatting: Up to 5 OS reinstalls/year (Full drivers & software setup).

The "Carry-Over" Advantage:

• Flexible Hours: 2 Hours/Month. Unused hours roll over (Up to 3 hrs max, valid for 4 months).
• On-Site Presence: 1 Free monthly visit included for complex issues.

Transparent Rates:

• Extra Hours: BD 5/hour.
• Extra Visits: BD 10/visit (plus deduction from support hours).